Returns Policy
At Picture World Hanging Store, all standard purchases are covered by our extended 30-day returns policy. If an item is not working out for you, you can return it for any reason within 30 days of receiving your order. The withdrawal period elapses 30 days following the day on which you, or a designated third party other than the carrier, take physical possession of the goods. If your order arrives in multiple shipments, the 30-day window begins on the day you receive the final item. Please note that custom-made or cut-to-size items are excluded from our 30-day change-of-mind return policy unless they arrive defective.
To qualify for a full refund, returned items must be in their original condition and packaging wherever possible. All returned goods are thoroughly inspected upon arrival at our warehouse, and we reserve the right to make a deduction from your refund if the value of the goods has been reduced as a result of unnecessary handling or installation. Please note that we do not offer direct product exchanges. If you prefer a different product, you can return your original item for a refund and place a new order on our website at your convenience.
To initiate a return, please contact our customer service team at [email protected] prior to sending your package so we can issue you a return reference number. Unless an item is defective or sent in error, customers are responsible for paying their own return shipping costs. You may post the items back to us using the courier service of your choice, ensuring you include your return reference inside the parcel. We strongly recommend using a tracked postal service and retaining your proof of postage, as Picture World cannot accept responsibility for returned items lost or damaged in transit. Please send all return packages to:
Picture World Limited
101 Hollymoor Way
Squab Rubery
Birmingham B31 5HE
Once we receive your return, or proof that you have sent it back, we will process your refund within 14 days using the same payment method you used for the original transaction. If you return your entire order, your refund will include the cost of items you paid for when you placed the order.
If you receive an item that is defective, flawed, or damaged upon arrival, please contact our customer service team immediately so we can arrange a free replacement or cover the return postage for a full refund. In accordance with your statutory consumer rights, our liability for faulty or misdescribed goods extends beyond our standard 30-day window. If you have any questions or need assistance returning an order, our customer service team is always happy to help make the process as simple as possible.