When Will My Order Arrive?
A delivery estimate is available for all our items on the product page: you can check it before placing an order by entering your delivery postcode in the ‘Deliver to’ section. Once you have placed your order, you can visit My Orders to see the estimated delivery date for each of your items. When each item on your order has been dispatched, we will send you an email with a tracking number to track your parcel(s), as well as update you with a more accurate delivery date. From there, you can click ‘Track Parcel’ in My Orders to get the most recent updates on the status of the delivery for your item(s).
My Delivery Is Delayed
If you are experiencing a delay with your order, we would ask that you continue to monitor your tracking for further updates.
Please note your most up-to-date delivery estimate(s) can be found in My Orders by clicking ‘Track my Parcel’.
Delay Between Carrier Scans
It is common to see delays between scans while your item is in transit. Rest assured that we will do our best to have your order delivered to you by the estimated delivery date. If over 2 business days have passed since your estimated delivery date and there are no further scans to advise of an upcoming delivery attempt, please contact us so that we can check the status of your order with our carrier.
